Download FAQ

Once you have completed your purchase, you will receive an email with your download link or you can access your downloads by logging into My Account. Clips will be available for download for 48 hours and downloads may be attempted twice. In the event that you do not complete your download, please contact customer service immediately as downloads will only be re-activated within 7 days of purchase. To download a clip, right click on it and choose save file as or save target as. Clips are only available for download, we do not currently stream clips.

File Types and Common FREE Video Players

(File type information found on File Info.) Please make sure that you can play a file type before making a purchase. Most file errors occur from using the wrong video player. If you are having problems with a file playing correctly, make sure that you are using the newest version of the correct video player.

.AVI
Video container or wrapper format created by Microsoft; stores video data that may be encoded in a variety of codecs; typically uses less compression than similar formats such as .MPEG and .MOV.

.MOV, .MOVIE
Common multimedia format often used for saving movies and other video files; uses a proprietary compression algorithm developed by Apple Computer; compatible with both Macintosh and Windows platforms.

.MPG, .MPG2
Common video format standardized by the Moving Picture Experts Group (MPEG); typically incorporates MPEG-1 or MPEG-2 audio and video compression; often used for creating downloadable movies.

.DIVX, .DVX
High-quality, high-compression video codec used for digital video distribution; compresses video to a fraction of the original size with minimal loss in quality; supports video resolutions up to 1080 HD.

   Mac OS
   Windows

.FLV, .F4V
Flash-compatible video file exported by the Flash Video Exporter plug-in (included with Adobe Flash) or other program with FLV file support; consists of a short header, interleaved audio, video, and metadata packets; audio and video data is stored in a similar format used by standard Flash (.SWF) files. F4V files are similar to .FLV files, but use "boxes" to store data.

.MP4, .M4V
Movie or video clip that uses MPEG-4 compression, a standard developed by the Moving Picture Experts Group (MPEG). MPEG-4 file extension used for videos downloaded from the Apple iTunes store; includes TV episodes, full-length movies, and music videos; similar to an .MP4 file, but may be copy-protected using Apple's FairPlay DRM copyright protection.

.MKV
Video container format similar to .AVI and .MOV that supports several types of video compression and video codecs; can play back SRT, SSA and USF text subtitles, as well as VobSub subtitles from DVDs.

   Mac OS
   Windows

RM
Media file format used by RealPlayer; may contain audio or video data or both; can be a downloaded file or a streaming media file, which is played back as it is downloaded.

   Mac OS
   Windows

.SWF
Animation created with Adobe Flash; may contain text as well as both vector and raster graphics; also may include interactive actions written in ActionScript; plays in Web browsers that have the Flash plug-in installed.

   Mac OS
   Windows

.WMV
Windows Media Video

   Mac OS
   Windows


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