FAQ


Welcome to Spanking Library

Spanking Library is an adult entertainment website offering videos, clips, photos, stories and more for sale. Spanking Library is committed to providing exclusive and unique high quality products to fulfill every niche of the bondage and spanking realm. Our dedicated support staff, secure billing system and easy to download videos ensure your experience will be a positive one. With studios and amateurs posting new content weekly there is a huge selection of videos and clips available in multiple formats, resolutions and price ranges.


Contact Us

You can contact us by email at customerservice@spankinglibrary.com. You can also contact us through our customer service page at Contact Us.


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Shopping Cart

Spanking Library uses a shopping cart. Once you have selected a video you want to order, click the add to cart button. Next, you can checkout or continue shopping for additional items. The item will remain in your cart wherever you decide to go in the store, and you can always remove an item later if you change your mind. To view your cart and/or remove items, click on the cart icon on the right hand menu. Once you are ready to complete your purchase, click on the Proceed to Checkout button.


Payments Accepted

We accept all Major Credit Cards.


Security

Once you enter your credit card number information, the encrypted information is sent directly to one of the world's largest credit card processing companies for authorization. Spanking Library does not maintain a record of your credit card information. All personal information is stored on secured servers and is transferred via SSL encryption.


Billed As

All orders will be billed as Harbe Joe Marketing LLC to ensure your privacy.


Order Declined

The only reasons your clip order would be declined is if your credit card company declines you or you entered your credit card information incorrectly.


Order Declined But Billed

When your credit card company originally processes the transaction, they often put a temporary hold on the funds to cover the order. These funds will be unheld within 3-5 banking days. If your order was declined or you never received a download link and you were billed, please contact customer service at customerservice@spankinglibrary.com.


Duplicate Orders

In the event that your order is billed twice, contact customer service at customerservice@spankinglibrary.com with your order number, name and email address. In the event that you order the same movie twice, we cannot refund your order. Please ensure that you want to purchase items before completing your order.


Refunds

Due to our products being downloads and not returnable, we uphold a no refund policy.

a) You are responsible for selecting videos that are not too large to download for your current internet connection speeds.

b) You are responsible for downloading the correct video player and testing one of our free videos in the same format as you are purchasing to ensure that you can play the video.

c) You are responsible for ensuring your order is correct before submitting payment.

If you believe that you have been billed in error, please contact us at customerservice@spankinglibrary.com. We will work quickly to resolve any issues. In the event of fraud or a chargeback, you will be banned from purchasing products from us in the future and your account will be closed.



Create an Account

To create an account, click on the login link at the top right of the page. Underneath the login box, select the option to create a new account. You will be asked to provide an email address, a username and password, and a first and last name. You will also be asked to verify your age and agree to our terms and conditions and privacy policy. Once your account is created, you will be able to login and view your orders and downloads as well as sign up for mailing lists.


Past Orders

When you are logged in to My Account, you will be able to view all past orders and print out invoices for recordkeeping.


Past Downloads

We provide a full list of movies that you have downloaded in the past month. Please make sure you have not already purchased a clip as we do not offer refunds.


Access Download Links

To access download links, click on the Login or My Account link at the top right of the page. If you are not currently logged in, enter your username and password. Once you are logged in, click on the My Downloads option. Left Click or Right click on each file you want to download and choose save file as or save target as and select a location on your computer to download to. Once the download is complete you can view the video whenever you want. NOTE: If you delete the video from your computer or your computer were to crash, you will not be able to redownload this video. Please back up all downloaded content. Downloads are only available for 48 hours.


Close My Account

If you would like to close your account, please email customer service at customerservice@spankinglibrary.com and include your first and last name and email address.


Download Email

Open the email and click on the download link. Left Click or Right click on each video listed and choose file save as or save target as and select a location on your computer to download to. Once the download is complete you can view the video whenever you want. NOTE: If you delete the video from your computer or your computer were to crash, you will not be able to re-download this video. Please back up all downloaded content. Downloads are only available for 48 hours.


Download From Account

Click on the Login or My Account link at the top right of the page. If you are not currently logged in, enter your username and password. Once you are logged in, click on the My Downloads option. Left Click or Right click on each file you want to download and choose save file as or save target as and select a location on your computer to download to. Once the download is complete you can view the video whenever you want. NOTE: If you delete the video from your computer or your computer were to crash, you will not be able to redownload this video. Please back up all downloaded content. Downloads are only available for 48 hours.


File Types

(File type information found on File Info.) Please make sure that you can play a file type before making a purchase. Most file errors occur from using the wrong video player. If you are having problems with a file playing correctly, make sure that you are using the newest version of the correct video player. Each store sells their own clips and each movie type is listed in the clips description. The clips we offer are MPG, RM, WMV, MOV, AVI, FLV, F4V, MKV, SWF, etc.

.AVI
Video container or wrapper format created by Microsoft; stores video data that may be encoded in a variety of codecs; typically uses less compression than similar formats such as .MPEG and .MOV.

.MOV, .MOVIE
Common multimedia format often used for saving movies and other video files; uses a proprietary compression algorithm developed by Apple Computer; compatible with both Macintosh and Windows platforms.

.MPG, .MPG2
Common video format standardized by the Moving Picture Experts Group (MPEG); typically incorporates MPEG-1 or MPEG-2 audio and video compression; often used for creating downloadable movies.

.DIVX, .DVX
High-quality, high-compression video codec used for digital video distribution; compresses video to a fraction of the original size with minimal loss in quality; supports video resolutions up to 1080 HD.

   Mac OS
   Windows

.FLV, .F4V
Flash-compatible video file exported by the Flash Video Exporter plug-in (included with Adobe Flash) or other program with FLV file support; consists of a short header, interleaved audio, video, and metadata packets; audio and video data is stored in a similar format used by standard Flash (.SWF) files. F4V files are similar to .FLV files, but use "boxes" to store data.

.MP4, .M4V
Movie or video clip that uses MPEG-4 compression, a standard developed by the Moving Picture Experts Group (MPEG). MPEG-4 file extension used for videos downloaded from the Apple iTunes store; includes TV episodes, full-length movies, and music videos; similar to an .MP4 file, but may be copy-protected using Apple's FairPlay DRM copyright protection.

.MKV
Video container format similar to .AVI and .MOV that supports several types of video compression and video codecs; can play back SRT, SSA and USF text subtitles, as well as VobSub subtitles from DVDs.

   Mac OS
   Windows

RM
Media file format used by RealPlayer; may contain audio or video data or both; can be a downloaded file or a streaming media file, which is played back as it is downloaded.

   Mac OS
   Windows

.SWF
Animation created with Adobe Flash; may contain text as well as both vector and raster graphics; also may include interactive actions written in ActionScript; plays in Web browsers that have the Flash plug-in installed.

   Mac OS
   Windows

.WMV
Windows Media Video

   Mac OS
   Windows


Streaming

Video clips are not currently available for streaming.


File Availability

Files are available for download for 48 hours after completing your purchase. You are allowed to make 2 attempts at downloading a file before it will be deactivated. Files may be reactived within 7 days of purchase. To have a file reactivated, email customer service at customerservice@spankinglibrary.com. Please include the order number and the file name.


File/Download Errors

Every file is downloaded and viewed before it is made available for sale. Most errors such as the sound plays but no video or vice versa are caused by using the wrong player or a player that is missing codecs. Other errors may occur from the download stopping and restarting or other communication errors while downloading. In the event you have trouble viewing your file, make sure that you are using the correct video player and that you have downloaded the latest version. We will ask you to download the file again and then to reinstall the correct video player. If you still have trouble viewing the file, email customerservice@spankinglibrary.com. Be sure to include the file name, the error you are receiving and if the file stops playing in the middle, the time that the movie stops. We will do everything we can to help you view the video, however, we offer sample videos in each format for you to ensure playability before making a purchase as we cannot offer refunds.


Download Stopping / Slow

Multiple versions of google chrome have been found to have issues with downloading files both in speed and limiting downloadable file sizes. Please upgrade your web browser to the newest version from http://www.google.com/chrome. In addition, some users have found that turning off "Options->Under the Hood->Use DNS Pre-Fetching in their Google Chrome web browser improved page load performance" has helped in download speed. In the event that you have an alternative browser (Firefox, Safari, Internet Explorer, or Opera, you may find that you have better success downloading files in one of these browsers.


Download Videos on your tablet or mobile device

It is possible to download our videos on your IOS / Andriod tablet or phone but most of the time it requires a separate App to download the clips and possibly another App to play the video. You need to go under your "App Store" to see if it is possible. For more information do a Google search about playing the video format you purchased on your device. Do not purchase clips if you are not sure if they will work or play on our device. You might have to download the clips on a PC or MAC first and then transfer the clips to your device.

    Instructions to download and play videos on an iPad or iPhone.
  1. Go to the app store and download - Downloads Lite for iPad - Click Here for Link
  2. Launch the app and then using their browser Log into your Spanking Library account and download the video.
  3. After it downloads go under your Downloads or Files under the app to play video. It will play most videos but if it has troulbe you might need a Media Player. See additional steps below.
  4. Go to the app store and download - PlayerXtreme Media Player - Click Here for Link
  5. After it downloads go back into the Downloads Lite for iPad app, go under Files, click the blue "i" with a circle around it besides the video.
  6. Then click "Open In" and then choose "PlayerExtreme".





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